Handyman Online Booking Application Development Workflow

Register and Sign in:

• Users who have never used the app before are prompted to register.
• They can register by entering their email address and mobile number, as well as other necessary details to set up an account.

In order to provide a smooth and safe login experience for recurring users, the app provides a number of practical login alternatives, such as Facebook, Gmail, Face ID (iOS), and Fingerprint (Android).

Choosing a Provider of On-Demand Services:

• Users can peruse service provider profiles within the chosen service category (for instance, car washing). Critical information including service fees, reviews, and ratings may be found in each provider’s profile.
• Based on these variables, users can carefully assess providers and choose the one that most closely matches their needs and preferences.
• The app lets customers see the services that each supplier offers in order to improve the overall user experience. Customers can customise their order by adding one or more services to their cart and adjusting it based on their needs.

Payment Procedure:

• Users go to the checkout stage after choosing the services and suppliers they want. They can check that all the services they have chosen are correct by reviewing their order here.
• Before completing the transaction, users have the ability to add more services or change their order.
• Users can pay for the services using a variety of payment methods, such as credit/debit cards, digital wallets, or other preferred payment choices, thanks to the app’s safe and user-friendly payment gateway.
• Users receive a confirmation notification that includes the scheduled service appointment and other pertinent information as soon as the payment is successfully processed.

Video consultation online:

• Users can select the precise service they require expert guidance on when they choose an online video consultation.
• Users can look through the local professionals that are available, pick one, and request a video consultation.
• Users can provide extra instructions or details about the consultation topic before the request is confirmed, letting the professional know exactly what they need.
• After adding the necessary information, customers move on to the checkout page where they confirm the appointment and get ready for the planned online session.

Service Proposals:

• When using service bidding, users can post tasks indicating the kind of service they need (such as electrical or plumbing repair) and the cost they are willing to pay.
• The job posting and the proposed pricing are shared with all handymen in the designated category.
• Handymen who are interested might submit their bids to start a negotiation. In order to finalise a purchase, users can connect with numerous handymen, comparing offers and negotiating terms.
• Users approve the contract, indicating their intention to hire the handyman for the designated task, once they have located a qualified professional and have reached an agreement on the cost.

Choose a Payment Method:

• Users go on to the payment stage after deciding on the service and supplier. Here, customers can select between cash, credit/debit cards, and in-app wallets as their preferred payment methods.
• It’s crucial to remember that consumers can only pay for online video consultation services via online methods like debit/credit cards or the in-app wallet. This makes virtual service transactions safe and easy.

Service Booking:

• After choosing the service and supplier, users go to the payment stage. Here, users can choose their favoured payment options from cash, credit/debit cards, and in-app wallets.
• Keep in mind that customers can only pay for online video consultation services using online payment methods like debit/credit cards or the in-app wallet. This facilitates safe and simple virtual service transactions.

Verification of Service:

• The user receives a confirmation notification as soon as their request is accepted by the service provider.
•  Important information including the name of the service provider, their contact details, and the service’s scheduled time are all included in this message.

Tracking (not relevant for video consultations conducted online):

• When a service provider is en route to the user’s location, they can be tracked in real time by the user.
• By giving the consumer an expected time of arrival, this feature increases user convenience by letting them know when to expect the service provider.

Fulfilment of Service:

• When the service provider gets to the user’s location, it starts working on the assigned assignment.
• The service provider labels the task as ‘Complete’ in the app whenever it is successfully finished to the user’s satisfaction.
•  This response signifies that the requested service was successfully completed.

Processing Payments:

• If the customer selects the “Online” payment option, the money is instantly transferred as soon as the service provider designates the task as “Complete.” Credit/debit cards and the in-app wallet are the user’s preferred methods of payment, and they are securely charged to provide a smooth and trouble-free transaction experience.
• On the other hand, if the user has selected the “Cash” payment option, they must provide the money to the service provider in person after the task is finished.

Rating & Review:

• Both the user and the service provider have the option to rate and review one another based on their experiences after the service is finished and the money is finalised.
• Customers can rate the quality of the service, the professionalism of the staff, and their overall satisfaction by writing a review and assigning a numerical value.
• In a similar vein, service providers have the option to rank users and post reviews according to their interactions, guaranteeing an open and honest feedback system that is advantageous to both sides.